Legal
Terms of Service
Student Res Life, Inc. d/b/a Housing.Cloud
Version 2.0 · Last updated October 13, 2026
Please read these Terms of Service (these “Terms”) carefully. These Terms govern HOUSING CLOUD’s provision of software and services, and Customer’s (as defined below) use thereof, as set forth in an Order Form (as defined below) executed between Student Res Life, Inc. d/b/a Housing Cloud (“HOUSING CLOUD” or “we”) and Customer. Together, these Terms and any Order Form(s) constitute the “Agreement.” The Agreement is effective as of the Order Form Effective Date (as defined and set forth in the initial Order Form). Capitalized terms used but not defined herein shall have the meanings given to them in the Order Form.
By executing an Order Form that incorporates these Terms by reference and/or otherwise using the Services, the individual or entity obtaining the right to access such Services (“Customer” or “you”) is agreeing to be bound by and is a party to this Agreement. If the individual signing the Order Form for Customer is signing on behalf of a company or other legal entity, such individual represents that he or she has the authority to bind that company or other legal entity. If you do not agree to be bound by these Terms, you may not access or use the Services.
Certain aspects of the Services are provided with or otherwise compatible with certain services owned or controlled by third parties. Your use of those third-party services will be governed by those licenses, and not this Agreement.
You may not access the Services if you are a direct competitor of HOUSING CLOUD, except with HOUSING CLOUD’s prior written consent. In addition, you may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
1. Definitions
Capitalized terms will have the meanings set forth in this section, or in the section where they are first used.
“Access Protocols” means the passwords, access codes, technical specifications, connectivity standards or protocols, or other relevant procedures, as may be necessary to allow Customer or any Authorized Users to access the HOUSING CLOUD Solution.
“Applicable Data Protection Laws” means any applicable US state laws, regulations, orders, or judgments issued by a governmental authority that govern the privacy, security, confidentiality, protection, Processing or transfer of Personal Data.
“Authorized User” means each of Customer’s employees, agents, and independent contractors who are authorized to access the HOUSING CLOUD Solution pursuant to Customer’s rights under this Agreement.
“Customer Content” means any content and information provided or submitted by, or on behalf of, Customer or its Authorized Users for use with the Services.
“Documentation” means the technical materials provided by HOUSING CLOUD to Customer, if any, in hard copy or electronic form describing the use and operation of the HOUSING CLOUD Solution.
“HOUSING CLOUD Solution” means the software-as-a-service application identified in any Order Form that allows Authorized Users to access certain features and functions through a web interface or mobile application.
“Intellectual Property Rights” means any and all now known or hereafter existing (a) rights associated with works of authorship, including copyrights, mask work rights, and moral rights; (b) trademark or service mark rights; (c) trade secret rights; (d) patents, patent rights, and industrial property rights; (e) layout design rights, design rights, and other proprietary rights of every kind and nature other than trademarks, service marks, trade dress, and similar rights; and (f) all registrations, applications, renewals, extensions, or reissues of the foregoing, in each case in any jurisdiction throughout the world.
“Licensed Material” means results, reports, materials and documentation made available to Customer as part of the Services.
“Order Form” means an order form that is signed by both parties and references this Agreement.
“Personal Data” means any Customer Content, whether in electronic or paper-based form that constitutes “personal data,” “personal information,” or “personally identifiable information” or similar information governed by Applicable Data Protection Laws. For clarity, Personal Data does not include information pertaining to Customer’s business contacts and/or representatives who are Customer personnel where HOUSING CLOUD has determined what information to collect and for what purposes.
“Processing” (including “Process”, “Processes”, “Processed”, and other variants of the term) means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as collection, collation, recording, organization, storage, adaptation or alteration, retrieval, consultation, analysis, interpretation, compilation, aggregation, use, disclosure by transmission, dissemination, viewing, copying, deleting, or otherwise making available, alignment or combination, blocking or erasure, or destruction.
“Professional Services” means professional services provided by HOUSING CLOUD to Customer as described in any Order Form (as may be further elaborated in any SOW), including services relating to the HOUSING CLOUD Solution and support, implementation, training, and on-boarding thereof.
“Services” means any services provided by HOUSING CLOUD to Customer under this Agreement as set forth in an Order Form, including, but not limited to, provision of the HOUSING CLOUD Solution and Professional Services.
2. Provision of services
2.1 Access. Subject to Customer’s payment of the fees set forth in the Order Form (“Fees”), HOUSING CLOUD will provide Customer with access to the HOUSING CLOUD Solution via a web browser. On or as soon as reasonably practicable after the Commencement Date, HOUSING CLOUD will provide to Customer the necessary passwords, security protocols and policies and network links or connections and Access Protocols to allow Customer and its Authorized Users to access the HOUSING CLOUD Solution in accordance with the Access Protocols; provided that nothing herein will be construed to require HOUSING CLOUD to provide, or bear any responsibility with respect to, any telecommunications or computer network hardware required by Customer or any Authorized User to access the HOUSING CLOUD Solution from the Internet.
2.2 Support Services. Subject to the terms and conditions of this Agreement, HOUSING CLOUD will exercise commercially reasonable efforts to (a) provide support for the use of the HOUSING CLOUD Solution to Customer, and (b) keep the HOUSING CLOUD Solution operational and available to Customer, in each case in accordance with its then-current standard policies and procedures.
2.3 Fair Use. Where an Order Form describes Forms, Applications, Admin Portal Users and Roles, or other features as unlimited or as having no set limit, that description is subject to this Section 2.3. HOUSING CLOUD does not impose a numeric limit on the number of Forms, Applications, or Admin Portal Users and Roles that Customer may create, does not charge Customer per item created, and does not meter billing by the quantity of such items. The only usage limits applicable to Customer are those expressly stated in the Order Form, including any stated allowance of SMS messages and API requests; usage above those allowances is charged at the rates stated in the Order Form. Customer’s use of the HOUSING CLOUD Solution should remain consistent with legitimate housing and residence life management purposes, and Forms, Applications and user accounts should reflect genuine operational needs. This Section 2.3 does not permit Customer to resell or provide access to the HOUSING CLOUD Solution to third parties, to operate it as a general-purpose form or survey tool for institutional functions unrelated to housing and residence life, to use it as a store or archive for institutional data unrelated to housing operations, or to create Forms, Applications or user accounts by automated bulk generation other than through documented features of the HOUSING CLOUD Solution. If usage patterns fall materially outside the expectations set out in this Section 2.3, HOUSING CLOUD will contact Customer’s named point of contact in writing, describe the usage concerned, and work with Customer to resolve it. HOUSING CLOUD will not impose any charge, suspend access, or restrict functionality under this Section 2.3 without first giving Customer written notice and a period of not less than thirty (30) days in which to address the matter.
3. Intellectual property
3.1 License Grant. Subject to the terms and conditions of this Agreement, HOUSING CLOUD grants to Customer a non-exclusive, non-transferable (except as permitted under Section 13.5 (No Assignment)) license during the Term (as defined below), solely for Customer’s internal business purposes and in accordance with the limitations (if any) set forth in the Order Form, (a) to access and use the HOUSING CLOUD Solution and in accordance with the Documentation; and (b) to use and reproduce a reasonable number of copies of the Documentation solely to support Customer’s use of the HOUSING CLOUD Solution. Customer may permit any Authorized Users to access and use the features and functions of the HOUSING CLOUD Solution as contemplated by this Agreement; provided Customer will be solely responsible for all acts or omissions of its Authorized Users with respect to the use of the HOUSING CLOUD Solution.
3.2 Restrictions. Customer will not, and will not permit any Authorized User or other party to: (a) allow any third party to access the HOUSING CLOUD Solution, Licensed Material or Documentation, except as expressly allowed herein; (b) modify, adapt, alter or translate the HOUSING CLOUD Solution, Licensed Material or Documentation; (c) sublicense, lease, sell, resell, rent, loan, distribute, transfer or otherwise allow the use of the HOUSING CLOUD Solution or Documentation for the benefit of any unauthorized third party; (d) reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the HOUSING CLOUD Solution, except as permitted by law; (e) interfere in any manner with the operation of the HOUSING CLOUD Solution or the hardware and network used to operate the HOUSING CLOUD Solution; (f) modify, copy or make derivative works based on any part of the HOUSING CLOUD Solution or Documentation; (g) access or use the HOUSING CLOUD Solution to build a similar or competitive product or service; (h) attempt to access the HOUSING CLOUD Solution through any unapproved interface; or (i) otherwise use the HOUSING CLOUD Solution, Licensed Material, or Documentation in any manner that exceeds the scope of use permitted under Section 3.1 (License Grant) or in a manner inconsistent with applicable law (including, without limitation, Applicable Data Protection Laws), the Documentation, or this Agreement. Customer will not remove, alter, or obscure any proprietary notices (including copyright and trademark notices) of HOUSING CLOUD or its licensors on the Licensed Material or any copies thereof.
3.3 Ownership. The HOUSING CLOUD Solution, Licensed Materials and Documentation, and all enhancements and improvements thereto, and worldwide Intellectual Property Rights in each of the foregoing, are the exclusive property of HOUSING CLOUD and its suppliers. All rights in and to the HOUSING CLOUD Solution and Documentation not expressly granted to Customer in this Agreement are reserved by HOUSING CLOUD and its suppliers. Except as expressly set forth herein, no express or implied license or right of any kind is granted to Customer regarding the HOUSING CLOUD Solution, Documentation, or any part thereof.
3.4 License to Licensed Material. Subject to the terms and conditions of this Agreement, HOUSING CLOUD grants Customer a perpetual, royalty-free, fully-paid, nonexclusive, non-transferable (except as permitted under Section 13.5 (No Assignment)), non-sublicensable license to use the Licensed Material solely for Customer’s internal business purposes.
3.5 Open Source Software. Certain items of software may be provided to Customer with the HOUSING CLOUD Solution and are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of Sections 3.3 (Ownership) or 11 (Indemnification). Instead, each item of Open Source Software is licensed under the terms of the end-user license that accompanies such Open Source Software. Nothing in this Agreement limits Customer’s rights under, or grants Customer rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, HOUSING CLOUD makes such Open Source Software, and HOUSING CLOUD’s modifications to that Open Source Software, available by written request at the notice address specified below.
3.6 Feedback. Customer hereby grants to HOUSING CLOUD a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by Customer, including Authorized Users, relating to the Services. HOUSING CLOUD will not identify Customer as the source of any such feedback.
4. Fees and expenses; payments
4.1 Fees. In consideration for the access rights granted to Customer and the Services performed by HOUSING CLOUD under this Agreement, Customer will pay to HOUSING CLOUD the Fees. Except as otherwise provided in the Order Form, all Fees are billed monthly and due and payable within thirty (30) days of the date of the invoice. HOUSING CLOUD reserves the right to modify the Fees payable hereunder upon written notice to Customer at least forty-five (45) days prior to the end of the then-current term. HOUSING CLOUD will be reimbursed only for expenses that are expressly provided for in an Order Form or SOW or that have been approved in advance in writing by Customer, provided HOUSING CLOUD has furnished such documentation for authorized expenses as Customer may reasonably request. HOUSING CLOUD reserves the right (in addition to any other rights or remedies HOUSING CLOUD may have) to discontinue the HOUSING CLOUD Solution and suspend all Authorized Users’ and Customer’s access to the Services if any Fees are more than thirty (30) days overdue until such amounts are paid in full. Customer will maintain complete, accurate and up-to-date Customer billing and contact information at all times. Except as provided in an Order Form, Fees are not refundable.
4.2 Payment Processing. From time to time HOUSING CLOUD may use certain third parties to provide payment services (e.g., card acceptance, merchant settlement and related services) (“Payment Processors”). By selecting certain billing and/or payments features, Customer agrees to comply with the terms and conditions and policies of the Payment Processors used by HOUSING CLOUD, and hereby consents and authorizes HOUSING CLOUD to share any information and payment instructions provided herein with Payment Processors to the minimum extent required to complete Customer’s transactions hereunder.
4.3 Taxes. The Fees are exclusive of all applicable sales, use, value-added and other taxes, and all applicable duties, tariffs, assessments, export and import fees, or other similar charges, and Customer will be responsible for payment of all such taxes (other than taxes based on HOUSING CLOUD’s income), fees, duties, and charges and any related penalties and interest, arising from the payment of the fees, the provision of the Services, or the license of the HOUSING CLOUD Solution to Customer. Customer will make all payments of Fees to HOUSING CLOUD free and clear of, and without reduction for, any withholding taxes; any such taxes imposed on payments of Fees to HOUSING CLOUD will be Customer’s sole responsibility, and Customer will provide HOUSING CLOUD with official receipts issued by the appropriate taxing authority, or such other evidence as the HOUSING CLOUD may reasonably request, to establish that such taxes have been paid.
4.4 Interest. Any amounts not paid when due will bear interest at the rate of one and one half percent (1.5%) per month, or the maximum legal rate if less, from the due date until paid.
5. Customer Content and responsibilities
5.1 License; Ownership. Customer is solely responsible for any and all obligations with respect to the accuracy, quality and legality of Customer Content. Customer will obtain all third party licenses, consents and permissions needed for HOUSING CLOUD to collect, access, use, and otherwise Process the Customer Content to provide the Services. Without limiting the foregoing, Customer will be solely responsible for providing all notices to, and obtaining from, third parties, including, without limitations its customers, all necessary rights and consents for HOUSING CLOUD to use the Customer Content for the purposes set forth in this Agreement (including, without limitation, all notices and consents required under Applicable Data Protection Laws). Customer grants HOUSING CLOUD a non-exclusive, worldwide, royalty-free and fully paid license during the Term (a) to use the Customer Content as necessary for purposes of providing and improving the Services, (b) to use the Customer trademarks, service marks, and logos as required to provide the Services, or in promotional materials marketing websites and the like, and (c) derive aggregated, de-identified and/or anonymized data from Customer Content (“Derived Data”). HOUSING CLOUD will be the sole owner of all such Derived Data and will have the right to use such Derived Data for any lawful business purpose. The Customer Content, and all worldwide Intellectual Property Rights in it, is the exclusive property of Customer. All rights in and to the Customer Content not expressly granted to HOUSING CLOUD in this Agreement are reserved by Customer.
5.2 Customer Warranty. Customer represents and warrants that any Customer Content will not (a) infringe any copyright, trademark, or patent; (b) misappropriate any trade secret; (c) be deceptive, defamatory, obscene, pornographic or unlawful; (d) contain any viruses, worms or other malicious computer programming codes intended to damage HOUSING CLOUD’s system or data; and (e) otherwise violate the rights of a third party. HOUSING CLOUD is not obligated to back up any Customer Content; the Customer is solely responsible for creating backup copies of any Customer Content at Customer’s sole cost and expense. Customer agrees that any use of the HOUSING CLOUD Solution contrary to or in violation of the representations and warranties of Customer in this Section 5.2 (Customer Warranty) constitutes unauthorized and improper use of the HOUSING CLOUD Solution.
5.3 Customer Responsibility for Data and Security. Customer and its Authorized Users will have access to the Customer Content and will be responsible for all changes to and/or deletions of Customer Content and the security of all passwords and other Access Protocols required in order the access the HOUSING CLOUD Solution. HOUSING CLOUD conducts daily backups of all customer data and stores those back-ups for 14 days. In the event Customer requires a restoration of data from a back-up, propagation of that backup data across HOUSING CLOUD systems can take up to 48 hours. Customer will also have the ability to export its own Customer Content out of the HOUSING CLOUD Solution and is encouraged to make its own back-ups of the Customer Content. Customer will have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Content.
5.4 Customer Responsibility for Operating its Own Business. Customer acknowledges that it, and not HOUSING CLOUD, is responsible for operating Customer’s own business, including with respect to obtaining all licenses, permits and other governmental registrations to enable its use of the Services. The HOUSING CLOUD Solution is not intended to be used as advice as to whether to engage in any particular transaction.
6. Professional Services
Where the parties have agreed to HOUSING CLOUD’s provision of Professional Services, the details of such Professional Services will be set out in an Order Form or a mutually executed statement of work (“SOW”). The Order Form or SOW, as applicable, will include: (a) a description of the Professional Services; (b) the schedule for the performance of the Professional Services; and (c) the Fees applicable for the performance of the Professional Services. Each Order Form or SOW, as applicable, will incorporate the terms and conditions of this Agreement. To the extent that a conflict arises between the terms and conditions of an Order Form or SOW and the terms of this Agreement, the terms and conditions of this Agreement will govern, except to the extent that the Order Form or SOW, as applicable, expressly states that it supersedes specific language in the Agreement.
7. Data security; privacy
7.1 Data Security. During the Term, HOUSING CLOUD will maintain commercially reasonable safeguards and procedures designed to prevent the unauthorized use or disclosure of Personal Data (“Data Safeguards”). During the Term, HOUSING CLOUD will maintain commercially reasonable physical, administrative and technical security measures designed to maintain the availability, integrity and confidentiality of Personal Data.
7.2 Privacy. Without limiting Customer’s obligations under Sections 2 (Provision of Services) and 3 (Intellectual Property), each party shall comply with all Applicable Data Protection Laws in the performance of their respective obligations under this Agreement with respect to the Processing of Personal Data. The sale, retention, use or disclosure of Personal Data shall be governed by this Agreement and, as applicable, HOUSING CLOUD’s Privacy Policy, as in effect from time to time.
7.3 Additional Agreements. To the extent that HOUSING CLOUD or Customer reasonably determine that Applicable Data Protection Laws require the parties to execute any additional agreements governing Personal Data, the parties agree to negotiate in good faith with respect to such additional agreements.
8. Disclaimer
To the maximum extent permitted by applicable law, the Services, Licensed Material and Documentation are provided “as is,” without any condition or warranty whatsoever. The entire risk associated with the use of the Services resides with Customer. HOUSING CLOUD expressly disclaims all other representations or warranties, whether express, implied, or statutory, including without limitation, any warranties of title, non-infringement, non-interference and/or quiet enjoyment, system integration, merchantability, fitness for a particular purpose and data accuracy. HOUSING CLOUD does not warrant that operation of the HOUSING CLOUD Solution will be uninterrupted or error-free.
9. Limitation of liability
9.1 Types of Damages. In no event will either party be liable to the other party for any incidental, indirect, special, consequential or punitive damages, regardless of the nature of the claim, including, without limitation, lost profits, costs of delay, any failure of delivery, business interruption, costs of lost or damaged data or documentation, or liabilities to third parties arising from any source, even if a party has been advised of the possibility of such damages. This limitation upon damages and claims is intended to apply without regard to whether other provisions of this Agreement have been breached or have proven ineffective.
9.2 Amount of Damages. The maximum liability of either party arising out of or in any way connected to this Agreement will not exceed the Fees paid or payable by Customer to HOUSING CLOUD for the twelve (12) month period of the Term in which the act, omission or occurrence giving rise to such liability arose, as allocated in the Order Form. For the avoidance of doubt, where Fees for the Term have been prepaid in whole or in part, this limit is determined by reference to the Fees allocated in the Order Form to the relevant twelve (12) month period and not by reference to amounts actually invoiced during that period. In no event will HOUSING CLOUD’s suppliers have any liability arising out of or in any way connected to this Agreement.
9.3 Basis of the Bargain. The parties agree that the limitations of liability set forth in this Section 9 (Limitation of Liability) will survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy. The parties acknowledge that the prices have been set and the Agreement entered into in reliance upon these limitations of liability and that all such limitations form an essential basis of the bargain between the parties.
10. Confidentiality
10.1 Confidential Information. “Confidential Information” means any nonpublic information of a party (the “Disclosing Party”), whether disclosed orally or in written or digital media, that is identified as “confidential” or with a similar legend at the time of such disclosure or that the receiving party (the “Receiving Party”) knows or should have known is the confidential or proprietary information of the Disclosing Party. The Services, Documentation, and all enhancements and improvements thereto will be considered Confidential Information of HOUSING CLOUD.
10.2 Protection of Confidential Information. The Receiving Party agrees that it will not use or disclose to any third party any Confidential Information of the Disclosing Party, except as expressly permitted under this Agreement. The Receiving Party will limit access to the Confidential Information to Authorized Users (with respect to Customer) or to those employees who have a need to know, who have confidentiality obligations no less restrictive than those set forth herein, and who have been informed of the confidential nature of such information (with respect to HOUSING CLOUD). In addition, the Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access, or disclosure in the same manner that it protects its own proprietary information of a similar nature, but in no event with less than reasonable care. At the Disclosing Party’s request or upon termination or expiration of this Agreement, the Receiving Party will return to the Disclosing Party or destroy (or permanently erase in the case of electronic files) all copies of the Confidential Information that the Receiving Party does not have a continuing right to use under this Agreement, and the Receiving Party will, upon request, certify to the Disclosing Party its compliance with this sentence.
10.3 Exceptions. The confidentiality obligations set forth in Section 10.2 (Protection of Confidential Information) will not apply to any information that (a) is at the time of disclosure or becomes generally available to the public through no fault of the Receiving Party; (b) is lawfully provided to the Receiving Party by a third party free of any confidentiality duties or obligations; (c) was already known to the Receiving Party at the time of disclosure free of any confidentiality duties or obligations; or (d) the Receiving Party can demonstrate, by clear and convincing evidence, was independently developed by employees and contractors of the Receiving Party who had no access to the Confidential Information. In addition, the Receiving Party may disclose Confidential Information to the extent that such disclosure is necessary for the Receiving Party to enforce its rights under this Agreement or is required by law or by the order of a court or similar judicial or administrative body, provided that (to the extent legally permissible) the Receiving Party promptly notifies the Disclosing Party in writing of such required disclosure and cooperates with the Disclosing Party if the Disclosing Party seeks an appropriate protective order.
11. Indemnification
11.1 By HOUSING CLOUD. HOUSING CLOUD will defend at its expense any suit brought against Customer, and will pay any settlement HOUSING CLOUD makes or approves, or any damages finally awarded in such suit, insofar as such suit is based on a claim by any third party alleging that the HOUSING CLOUD Solution infringes such third party’s patents, copyrights or trade secret rights under applicable laws of any jurisdiction within the United States of America. If any portion of the HOUSING CLOUD Solution becomes, or in the opinion of HOUSING CLOUD is likely to become, the subject of a claim of infringement, HOUSING CLOUD may, at the option of HOUSING CLOUD: (a) procure for Customer the right to continue using the HOUSING CLOUD Solution; (b) replace the HOUSING CLOUD Solution with non-infringing software or services which do not materially impair the functionality of the HOUSING CLOUD Solution; (c) modify the HOUSING CLOUD Solution so that it becomes non-infringing; or (d) terminate this Agreement and refund any unused prepaid Fees for the remainder of the term then in effect, and upon such termination, Customer will immediately cease all use of the HOUSING CLOUD Solution and Documentation. Notwithstanding the foregoing, HOUSING CLOUD will have no obligation under this section or otherwise with respect to any infringement claim based upon (i) any use of the HOUSING CLOUD Solution not in accordance with this Agreement or as specified in the Documentation; (ii) any use of the HOUSING CLOUD Solution in combination with other products, equipment, software or data not supplied by HOUSING CLOUD; or (iii) any modification of the HOUSING CLOUD Solution by any person other than HOUSING CLOUD or its authorized agents (collectively, the “Exclusions” and each, an “Exclusion”). This section states the sole and exclusive remedy of Customer and the entire liability of HOUSING CLOUD, or any of the officers, directors, employees, shareholders, contractors or representatives of the foregoing, for infringement claims and actions.
11.2 By Customer. Customer will defend at its expense any suit brought against HOUSING CLOUD, and will pay any settlement Customer makes or approves, or any damages finally awarded in such suit, insofar as such suit is based on a claim arising out of or relating to (a) an Exclusion, (b) Customer’s breach or alleged breach of Sections 5.2 (Customer Warranty) or 13.6 (Compliance with Law); or (c) claims for bodily injury or damage to physical property, to the extent (i) alleged to be caused by Customer’s or any other party’s use of the HOUSING CLOUD Solution; or (ii) caused by the acts or omissions of Customer, its employees, officers or agents. This section states the sole and exclusive remedy of HOUSING CLOUD and the entire liability of Customer, or any of the officers, directors, employees, shareholders, contractors or representatives of the foregoing, for the claims and actions described herein.
11.3 Procedure. The indemnifying party’s obligations as set forth above are expressly conditioned upon each of the foregoing: (a) the indemnified party will promptly notify the indemnifying party in writing of any threatened or actual claim or suit; (b) the indemnifying party will have sole control of the defense or settlement of any claim or suit; and (c) the indemnified party will cooperate with the indemnifying party to facilitate the settlement or defense of any claim or suit.
12. Term and termination
12.1 Term. This Agreement will begin on the Order Form Effective Date and continue in full force and effect as long as any Order Form remains in effect, unless earlier terminated in accordance with this Agreement (the “Term”). Unless otherwise stated in the applicable Order Form, the term of an Order Form will begin on the Commencement Date set forth in the Order Form and continue in full force and effect for one (1) year, unless earlier terminated in accordance with this Agreement. Thereafter, the Order Form will automatically renew for additional terms of one (1) year unless either party gives written notice of non-renewal to the other party at least thirty (30) days prior to the expiration of the then-current term.
12.2 Termination for Breach. Either party may terminate this Agreement immediately upon notice to the other party if the other party materially breaches this Agreement, and such breach remains uncured more than thirty (30) days after receipt of written notice of such breach.
12.3 Effect of Termination. Upon termination or expiration of this Agreement for any reason: (a) all licenses granted hereunder will immediately terminate; (b) promptly after the effective date of termination or expiration, each party will comply with the obligations to return all Confidential Information of the other party, as set forth in Section 10 (Confidentiality); and (c) any amounts owed to HOUSING CLOUD under this Agreement will become immediately due and payable. Sections 1 (Definitions), 3.2 (Restrictions), 3.3 (Ownership), 3.5 (Open Source Software), 4 (Fees and Expenses; Payments), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Indemnification), 12.2 (Termination for Breach), 12.3 (Effect of Termination), and 13 (Miscellaneous) will survive expiration or termination of this Agreement for any reason.
12.4 Data Extraction. For twenty (20) days after the end of the Term, as applicable, HOUSING CLOUD will make Customer Content available to Customer through the HOUSING CLOUD Solution on a limited basis solely for purposes of Customer retrieving Customer Content, unless HOUSING CLOUD is instructed by Customer to delete such data before that period expires. After such period, HOUSING CLOUD will discontinue all use of Customer Content and destroy all copies of Customer Content in its possession.
13. Miscellaneous
13.1 Governing Law and Venue. This Agreement and any action related thereto will be governed and interpreted by and under the laws of the State of Delaware, without giving effect to any conflicts of laws principles that require the application of the law of a different jurisdiction. Customer hereby expressly consents to the personal jurisdiction and venue in the state and federal courts for New Castle County, Delaware for any lawsuit filed there against Customer by HOUSING CLOUD arising from or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
13.2 Export. Customer agrees not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from HOUSING CLOUD, or any products utilizing such data, in violation of the United States export laws or regulations.
13.3 Severability. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will remain enforceable and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
13.4 Waiver. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
13.5 No Assignment. Neither party will assign, subcontract, delegate, or otherwise transfer this Agreement, or its rights and obligations herein, without obtaining the prior written consent of the other party, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void; provided, however, that either party may assign this Agreement in connection with a merger, acquisition, reorganization or sale of all or substantially all of its assets, or other operation of law, without any consent of the other party. The terms of this Agreement will be binding upon the parties and their respective successors and permitted assigns.
13.6 Compliance with Law. Customer will, and will ensure that all Authorized Users, always comply with all foreign and domestic laws, ordinances, regulations, and statutes that are applicable to its and their purchase and use of the Services, Licensed Material and Documentation.
13.7 Force Majeure. Any delay in the performance of any duties or obligations of either party (except the payment of Fees owed) will not be considered a breach of this Agreement if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, or any other event beyond the control of such party, provided that such party uses reasonable efforts, under the circumstances, to notify the other party of the cause of such delay and to resume performance as soon as possible.
13.8 Independent Contractors. Customer’s relationship to HOUSING CLOUD is that of an independent contractor, and neither party is an agent or partner of the other. Customer will not have, and will not represent to any third party that it has, any authority to act on behalf of HOUSING CLOUD.
13.9 Notices. All notices required or permitted under this Agreement must be delivered in writing. Notices to HOUSING CLOUD must be sent by email to both notices@housing.cloud and finance@housing.cloud. Notices to Customer must be sent by email to the Customer point of contact identified in the Order Form. With respect to any notices relating to breaches of this Agreement or termination, a copy of such notice will also be sent in writing by courier, by certified or registered mail (postage prepaid and return receipt requested), or by a nationally-recognized express mail service, in the case of HOUSING CLOUD to Student Res Life, Inc. d/b/a Housing.Cloud, 161 Water Street, Suite 2214, New York, NY 10038, Attention: Chief Executive Officer, and in the case of Customer to the address identified in the Order Form. Each party may change its email address and/or address for receipt of notice by giving notice of such change to the other party.
13.10 Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matters hereof and supersedes and merges all prior discussions between the parties with respect to such subject matters. No modification of or amendment to this Agreement, or any waiver of any rights under this Agreement, will be effective unless in writing and signed by an authorized signatory of Customer and the HOUSING CLOUD.
Change log
Version 2.0
October 13, 2026 · Geoff Bartakovics, CEO
Section 2.3 (Fair Use) — new section, setting out the fair use terms referenced on Order Forms: no numeric limits and no metered billing on Forms, Applications or Admin Portal Users and Roles; the only usage limits are those stated on the Order Form; and no charge, suspension or restriction without written notice and thirty (30) days to address the matter.
Section 3.2(i) — cross-reference corrected from Section 3 to Section 3.1 (License Grant).
Section 4.1 (Fees) — “fees” capitalised to the defined term “Fees” in the final sentence.
Section 5.2 (Customer Warranty) — missing opening parenthesis added to the internal cross-reference.
Section 7.2 (Privacy) — cross-reference corrected from Section 2.1 to Section 3 (Intellectual Property), and a stray comma removed.
Section 9.2 (Amount of Damages) — liability cap restated by reference to the Fees allocated in the Order Form to the twelve (12) month period in which the relevant act, omission or occurrence arose, rather than to Fees actually invoiced in the preceding twelve months, so that the limit operates as intended where Fees have been prepaid.
Section 11.2(b) — cross-reference corrected from Section 14.6 to Section 13.6 (Compliance with Law). There is no Section 14.
Section 13.9 (Notices) — references to the undefined “Cover Page” replaced with the Order Form. Notices to HOUSING CLOUD must now be sent to both notices@housing.cloud and finance@housing.cloud. HOUSING CLOUD’s address for written notice of breach or termination is now stated in full in this section.
Reason — correction of internal cross-references and defined terms; alignment of the liability cap with prepaid terms; and publication of the fair use terms referenced on Order Forms.
Version 1.1
May 13, 2024 · Geoff Bartakovics, CEO
Section 5.2 — added language describing backup procedures. Reason: clarity.