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Every term, the same questions reach your team. Where do I get a loaner key? Who do I call about a cold radiator? What do I do when I’m locked out? Each one becomes a request that someone has to read, answer and close. The help center turns those answers into articles students can find on their own.
An article studio built for the job. Staff write in a block editor with headings, numbered steps, callouts, captioned images and smart links that keep working when a page moves. Drafts stay private until published, and later edits queue as pending changes
You decide who sees what. Each article is for everyone or for student staff only, with a topic and an optional spot on the help home. Staff-only articles stay hidden from residents, search included
Students meet the answer first. The help home greets them by name with search at the top, an “Asked a lot” shelf, topics to browse and a one-click way to file a request if the answer isn’t there
Search the way students ask. Keyword search highlights the words they typed, so it’s clear why each article came up
Fewer repeat requests. More students who find the answer before they ask.
Where to find it: Support section in the admin portal
